Help for Agencies

Your commission rate depends on the number of room nights your agency books through minorpro.com in a 12-month period from subscription date:

• Explorer: 0–99 room nights → 11% commission.
• Champion: 100–199 room nights → 12% commission.
• Icon: 200–499 room nights → 13% commission.
• Legend: 500+ room nights → 15% commission.

To qualify for higher commission tiers, all bookings must be made directly through minorpro.com.
Bookings made through other channels (call centres, GDS, or directly with hotels) will only receive a flat 10% commission, regardless of your tier.

Commissions are processed after the guest’s stay and once the booking is validated.
Payment times may vary depending on your chosen method. All commission payments are made via Onyx, so you must be registered with Onyx to receive them.
By belonging to the programme and making your reservations online through minorpro.com, you will benefit from a faster commission payment process.

As a registered agency, you can access:

• All public, promotional, and Minor DISCOVERY rates.
• Full room category availability.

This means you can always offer your clients the best rate and room selection.

No. The programme is designed for agencies booking on behalf of individual end clients. Group bookings and corporate rates are not available through this programme.

Registered agents enjoy an exclusive personal rate with up to 50% discount on their leisure stays.
This rate is for personal use only, not commissionable, and may require proof of agency affiliation at check-in.

Guests who are members of Minor DISCOVERY before the booking will earn DISCOVERY Dollars (D$) when you book on their behalf. These D$ can be used toward future stays.
Please note: While clients earn D$, agencies do not accumulate D$ for bookings.

No. Minor DISCOVERY Loyalty Rates are reserved solely for members. You should provide their membership number in booking remarks before finalizing the reservation. Otherwise, the hotel will adjust the reservation to the regular public rate.

If your client hasn’t joined Minor DISCOVERY yet, they can sign up at no cost through this link and then provide you with their membership number, so you can insert it in the reservation.

Yes. As a Minor PRO Agencies Programme member, you’ll have access to exclusive agency-only promotions available on minorpro.com.
These offers can help increase your sales and competitiveness.

No. The full programme benefits — including higher commissions, faster payments, and access to exclusive promotions — only apply to bookings made through minorpro.com.
Bookings made through other channels receive a flat 10% commission, with no additional benefits, and room nights are not counted toward tier upgrades.

No. Bookings made via other channels, such as the reservation office or directly with hotels, do not contribute to tier advancement. Indirect channels are also excluded.

You can reset your password in our website by clicking in the Log in button and choosing “Forgot your password?” option.

Yes, a maximum of nine rooms per user, date and hotel can be booked through our online booking tool.

Yes, you can easily modify dates. Go to “My Reservations” section on your personal page or on the homepage and enter the new dates. For a more detailed explanation, look at our quick guide.

Yes, you can cancel one or several bookings, without any extra charge, depending on the cancelation policy indicated in the booking confirmation.

Yes, you can extend your reservations subject to availability. The availability and rates will be confirmed upon request. For a more detailed explanation, look at our quick guide.

To make bookings through minorpro.com, your agency must first be granted access to the platform.
If your agency has negotiated conditions with Minor Hotels (such as special rates, commissions or commercial benefits), please contact your Minor Hotels account handler so they can activate your agency’s access to Minor PRO and link the agreed conditions to your account.
Once access has been set up, your agency’s negotiated conditions will be automatically displayed in your Minor PRO account whenever you log in and make a booking, in line with the terms of your agreement.
If you already have access to Minor PRO but do not see your negotiated conditions reflected, we recommend contacting your account handler or the Minor Hotels sales team for support.

Yes, this reservation tool is completely free, it is provided by Minor Hotels to you with the goal of making your reservations easier and quicker.

You can reset your password in our website by clicking in the Log in button and choosing “Forgot your password?” option.

Yes, this information will be shown if you previously contacted the sales department to request it. All the rates and conditions will be automatically displayed based on the agreement conditions established.

Yes, a maximum of nine rooms per user, date and hotel can be booked through our online booking tool.

In order to include a corporate account in the programme, a company must sign up and receive approval of the sales department. To start the sign up process contact the sales team via email, or by calling the Call Centre directly. Once the Sign Up process has been completed, you will be able to manage your bookings.

Yes, you can easily modify dates. Go to “My Reservations” section on your personal page or on the homepage and enter the new dates. For a more detailed explanation, look at our quick guide.

Yes, you can cancel one or several bookings, without any extra charge, depending on the cancelation policy indicated in the booking confirmation.

Yes, you can extend your reservations subject to availability. The availability and rates will be confirmed upon request. For a more detailed explanation, look at our quick guide.

Go to the Meetings section on Minor PRO website and fill in the form stating your requirements regarding the accommodation, food and beverages, meeting spaces and audiovisual needs.